Successful entrepreneurs see lessons in everything around them. It can be a business meeting, a personal interaction with family or friends, or simply by observing nature. Recently I noticed some things in nature that reminded me of the many lessons we can find if we allow ourselves to have an awareness in everything we do.
Knowledge and growth is in everything we experience.CLICK TO TWEET
Onion – There is a dry outer crunchy skin. It isn’t until we peel that off that we find a fresh beautiful juicy onion inside. A reminder that what we see on the outside, isn’t necessarily what is found by going inside ourselves. We all have something valuable and beautiful inside to give, if we are willing to peel back the layers of what is stopping us.
Coconut – The hard shell can be deceiving. It is only upon cracking it that we discover the fruit inside. A reminder that a hard exterior doesn’t necessarily mean there isn’t something worthwhile inside. When things are tough in business, push through and stay committed, the payoff for your tenacity is always worth it.
Garlic – Must be planted in the fall, and isn’t ready to harvest until the following summer. A reminder that anything worthwhile is worth the time and effort it takes. So often people give up because the result they want is taking too long. Anything worthwhile takes time. Be willing to do what it takes for as long as it takes.
Perennials – They cost a little more than annuals, and take a season or two to really mature. When I look at perennials that have matured, it reminds me of investing in things in my business that will pay off for the long run. I don’t have to keep planting them, they come back every year, better than the previous. When we invest in something that will be valuable for our business, it is a smart long term business decision.
Leaves – We enjoy the beauty of green grass and leaves all summer long. Fall arrives and all the trees turn magnificent colors and lose their leaves. A reminder that change is constant, and by leaving behind the old, we discover new and beautiful things. By going through the change, we witness growth the next season. Don’t be afraid of or resist change. There is always something great waiting for those that have vision and see new opportunity in the change.
Flowers – We had some flowers we had planted in planters that we couldn’t seem to get to grow all summer. We kept watering regularly and then towards the end of the season, got very busy and didn’t have time to baby them as we had all summer. After a few week of not watering as regularly, they absolutely blossomed! We realized we had been watering too much. This was a great lesson…sometimes we overdue it and we just have to allow the work we have done to take hold. We can’t force results….we must learn that perfect blend of doing what it takes and then stepping back and letting the power of what we have done bring forth the results.
Pomegranates – There are a couple of months a year we can’t get them. I was so excited early October to see them back in the stores! I didn’t discover poms until about 2 yrs ago. I had no idea there were beautiful, sweet little seeds inside these tough skins. They have become one of my favorite fruits! I didn’t think it was something I would like, and hadn’t even allowed myself to try it. So often we are hesitant to try anything new. It is by testing new things that we discover new ways of doing things, new passions and new results. The pom fruit is a reminder to be willing to test new things in business….there is always more than one answer and more than one way to do things. By being willing to push through doing things differently we often discover a better way, or more productive way, which can lead to better results.
Pumpkins – I started a pumpkin collection a couple of years ago. I wanted to dress them up and make them look fancier. I have many shapes and sizes now, sprayed silver, with crystal beads and pearls etc. A reminder that we can take an idea, and make it our own by customizing it. We don’t have to do things the same way as everyone else. We can be inspired by ideas and totally reinvent to make it suit what resonates with us. This is where we learn about the innovative and creative side we all have within us….we simply have to allow ourselves to tap into it.
Knowledge and growth is in everything we experience….make a switch in your conscious mind to actually notice these things and ask yourself what lessons are in it that can accelerate your life, and/or your business.
As posted on: http://bizcatalyst360.com/entrepreneurial-lessons-from-nature/
I recently had an experience with my cell phone provider that holds a great lesson for entrepreneurs. I set up a new phone for a very specific business purpose. I explained to the cell phone rep what it was for, and he signed me up with the service I required. When I went to use the phone, it was not working properly, so after exhausting every possible solution I could think of, I went to the company for assistance. Two reps could not find a solution at the store, and told me to call tech support.
I made the call to tech support and was on hold, twice, with tech support for over an hour, with no resolve.
Do your people have the training they need to deliver great service?CLICK TO TWEET
One tech support person advised me they are not trained to check to see if phones are compatible with their network. Shouldn’t this be standard practice if you are signing people up for your service?
The third rep I spoke to assured me he would look into it and call me back same day with the solution. He never did call back. I went from being a very happy customer, to questioning my continuation with this company.
This article is not about the cell phone provider….I simply wanted to paint a picture of what can cause an unhappy customer. Where did this company go wrong? The customer service in this situation was massively lacking. I have been very happy with this provider for many years, but never had a tech issue I had to ask for assistance with. It is during times of customer challenges that a company has an opportunity to prove their value to the customer. Lack of employee training and poor customer support are what drive customers away. Lost business is a huge waste of time, advertising costs and future business for companies. Spending millions on advertising to gain customers is a complete waste of money if you are not training staff to service clients so they REMAIN happy, loyal customers. Word of mouth about great experiences is one of the most powerful FREE advertising methods there is. When a customer is not happy, it can be one of the most destructive.
It is vital for companies to train their people effectively. When a client needs assistance this is when a company has an opportunity to shine. If it is not handled correctly, most customers will leave, bad mouth the company, perhaps yell at the customer service rep, and post negative comments across social media. Something that many companies do not consider is that when a customer is unhappy, they will often take it out on the employee. Employees that are dealing with complaints all the time, get worn down. That negative experience is not just bad for the customer, it is equally as bad for the employee, who feels a lack of effectiveness in their job. This leads to dissatisfaction in their work and disengagement in the workplace. It becomes a domino effect. That employee will discuss with other employees, disengagement multiplies, good people leave and companies spend money replacing them. So now the company has lost the customer and the employee! That money would have been better spent training existing employees, which would have built their confidence, made them more effective in their work, and given them the ability to serve clients better so they stay happy clients. This is such a no brainer, but sadly so many companies just don’t understand this.
There is so much red tape to push through in many bigger organizations and this results in employee training being neglected. However, if you are an entrepreneur, you can absolutely learn from this and make sure you don’t make the same mistakes. Give your people the training they need and deserve. It isn’t just to benefit them. This is a huge benefit to you and your business.
As featured on: bizcatalyst360.com/the-importance-of-company-training/
Debbie Ruston - Entrepreneur - International Trainer, Visionary Leader